SALIK GROUPCENTRAL HELPDESKWORK • OWNERSHIP • RESULTS
SALIK GROUP • CENTRAL WORK CONTROL

Every request.
One accountable system.

Raise work, assign ownership, track deadlines and close every task with a complete history. Built for employees, operational teams and management.

Explore the System ↓
✓Clear ownershipKnow who is responsible✓SLA visibilitySee due, delayed and overdue work✓Complete historyEvery update remains traceable
OPERATIONS NETWORKSECURE
HELPDESKONE SOURCE OF TRUTH
New Request
Assigned Work
SLA Control
Management View
Work control onlineUAE
ROLE-BASED ACCESSLIVE WORK STATUSDEPARTMENT QUEUESAUDITABLE TIMELINE

ONE SYSTEM • THE RIGHT VIEW

Built around your responsibility

Your login automatically shows only the work, controls and reports authorized for your role.
01
◎

Employees

Raise a clear request and know exactly what happens next.

  • Create requests
  • Track progress
  • Receive updates
  • Confirm resolution
02
▣

Staff & Operations

See today’s priorities, take ownership and update work without losing context.

  • My Work
  • Department queue
  • SLA alerts
  • Full timeline
03
◈

Managers & Owners

See workload, delays, accountability and completion through one reliable operational view.

  • Executive KPIs
  • Team performance
  • Overdue control
  • Reports and exports

WORK CONTROL CAPABILITIES

Everything needed to move work forward

Simple for the requester. Powerful for the people responsible for delivery.
01
＋

Smart Work Intake

Create requests or direct tasks with category, priority, employee, location and attachment details.

02
⌁

Automatic Routing

Send work to a person or the correct department queue using controlled assignment rules.

03
◷

SLA Control

Track response and resolution targets with due-soon, today and overdue visibility.

04
↗

Clear Ownership

See who requested, assigned, owns, supervises and last updated every item.

05
≡

Complete Timeline

Keep status, assignment, comments, attachments and resolution activity in sequence.

06
⌕

Instant Search

Find work by ticket, employee, requester, assignee, category, company or location.

07
▥

Reports & Exports

Review authorized work and export filtered information for follow-up and management.

08
⚙

Role-Based Control

Manage users, roles, scope and permissions without exposing unrelated records.

HOW IT WORKS

Six clear steps from request to closure

Every step shows ownership, status and the next action.
1RaiseDescribe the required result2RoutePerson or department queue3AcceptOwnership becomes clear4UpdateProgress and comments recorded5ResolveOutcome and closing note added6ConfirmRequester closes or reopens

MANAGEMENT CONTROL

Know what needs attention before it becomes a problem

Authorized managers can see exact work counts, unassigned queues, SLA risk, overdue items, recent activity and team responsibility without waiting for manual updates.

01Operational KPIsOpen, assigned, overdue, due today and completed work.02Role-Based ReportsOnly records permitted by user, department, company or location scope.03AccountabilityRequester, assignee, assigning person and supervisor remain visible.04Reliable RecordsTicket and timeline information stays in the central master system.

SECURE DIGITAL WORKSPACE

Fast on desktop. Focused on mobile. Ready wherever work happens.

Install the Helpdesk as an app for quicker access. Your existing login, role, permissions and Helpdesk records remain controlled by the secure operational system.

Instant cached workspaceResponsive designSecure loginLive UAE timeSmart notificationsImport and export
AUTHORIZED ACCESS

Open your SALIK workspace

One login connects employees, staff and management to the exact information they are permitted to use.

Information Security

Helpdesk records are available only after secure login. Never share your User ID, password or confidential ticket information with unauthorized persons.

Install SALIK HelpdeskApplication setup